Exchange and refund policy

We want you to be 100% satisfied with your purchase!

If for any reason you don't love what you've bought from us, we've made our returns & exchange process super easy to follow and you have 15 days to get it sorted!

Check out your options below or contact us - we'd be happy to assist with any questions you may have. We're here Monday-Friday 9am-5pm (AEST) and you can email us at namaste.summerishere@gmail.com

Exchanges

We are happy to exchange your product/s. All we ask is that any product/s you are exchanging is in original condition with all tags attached, the packaging is intact, and your proof of purchase is included. Please note:

  • Bikinis can only be exchanged/returned if deemed faulty or if the incorrect product was sent to you.
  • Swimwear and underwear can only be exchanged/returned in their original condition, clean, with all tags and protection stickers attached. All swimwear sets need to be returned in their original sets.

Return or Re-order process

In order to exchange product/s bought online through our online store, you will need to follow a re-order and return process:

  1. Place an order for your new product/s straight away to avoid missing out!
  2. Send the product/s that you are exchanging back to us by standard posting it to 40 hunt club bvd. Cranbourne East Vic. 3977 Australia
Please note that you will need to cover the shipping costs for your exchange parcel. Summer is here is not liable for any items you return to us that are lost or damaged in transit. 

Returns

You are welcome to return products bought online to us via post. 

  • Swimwear and underwear can only be exchanged/returned in their original condition, clean, with all tags and protection stickers attached. All swimwear sets need to be returned in their original sets.

Return via post

Product/s bought online can be returned to our online store by following these simple steps:

  1. Print the Tax Invoice that we emailed to you in your shipping confirmation email.
  2. Pack your product/s in their original condition, clean and with tags attached, together with these documents into a protected parcel (to avoid damage during transit).
  3. Post the parcel to our us 
Summer is here swim
40 hunt club bvd. cranbourne east
Vic, 3977 Australia

Please note that you will need to cover the shipping costs for your return parcel. Summer is here is not liable for any items you return to us that are lost or damaged in transit. Please note, if you decide to return your item, the original shipping costs for your order won’t be eligible for a refund.

Once we receive your product/s back, we will assess the product/s to ensure that they meet our returns criteria. Once the assessment is completed and the returns criteria satisfied, we will issue a refund on the payment card or PayPal account used to purchase the product/s.

Damaged, Faulty or Incorrect Products

No one likes discovering that the product they bought is either damaged or faulty! In the unlikely event that this happens, we want to resolve the matter as quickly as possible and with minimal inconvenience to you, our customer. We understand that products might have been worn prior to discovering a fault with it. Please ensure that clothing has been washed and footwear cleaned before returning it to us.

Damaged, faulty or incorrect product/s returned within 14 days of purchase will be refunded or exchanged at your discretion. We endeavor to resolve the issue as soon as possible, but in some instances, your item may need to be assessed by the Supplier. Supplier Assessment may take up to 28 days.

 

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